Terms and Conditions
This site is the property The Lancaster Witchery Ltd registered in England N. 13901431
Acceptance of Terms and Accuracy of billing, account terms and reselling.
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Your use of this web site and any purchase by you on this web site of any products will be governed by English law and will be deemed to have occurred in the United Kingdom.
By using, viewing or ordering from www.lancasterwitchery.com you agree to be bound by these Terms and Conditions. Please read these terms and conditions comprehensively and understand them before ordering any products from our site.
The display of goods on the web site are not an offer for sale but an invitation to treat. A potential purchaser’s response will constitute an offer to purchase that we reserve the right to decline, restrict or limit the number of products for purchase to one per household, account or payment method. No offer will be accepted until payment has been taken. Any transaction is limited and subject to these Terms and Conditions.
Any ordering any of our products confers that you agree to be bound by these Terms and Conditions. If you do not agree to all the Terms and Conditions of this agreement in their entirety, then you may not access the website or use any of ours or our associated social media services.
If we exercise our rights to change, cancel or clarify an order, we will try to notify you by contacting the e-mail and/or billing address or phone number provided/nominated by you at the time of order.
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It is your obligation to provide current, comprehensive, true account information and purchase details and delivery details for any order or purchase made at www.lancasterwitchery.com. You agree to update all information associated with your account, including your delivery address, e-mail address and credit card numbers and expiration dates, to facilitate all communications and transactions with you.
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Any new elements added to our online shop, website or associated social media pages are entirely subject to these Terms and Conditions. The most comprehensive, recent Terms and Conditions are always available this page, unless site maintenance is taking place, in which case no orders or purchases should be attempted. We reserve the right to update, change or replace any element of these Terms and Conditions at any time by posting updates and/or changes to our website. Your use of, or access to the website following the posting of any changes constitutes your full acceptance of those changes and your acknowledgement that it is your responsibility to update yourself of any changes to our Terms and Conditions before any use of our website or ordering of our products.
We reserve the right to limit or cancel or refuse orders that we deem to be placed by purchasers with intent for immediate dealing or resale.
Please also review our Shipping & Returns Policy.
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CONDITIONS OF USING THIS WEB SITE
Any information found on this website is intended for guidance only. The web site and the products described in it are subject to change without notice. Use of this website and any dispute about it is subject to the laws of England and Wales.
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We do not guarantee that the web site will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.
Everything you see or read on our sites is protected by copyright unless otherwise stated. All the information, data, text, videos, logos, illustrations, photography, sound, graphics, links or computer code published on, contained or available on this website or on our associated social media, (the “Contents”) are the copyright of The Lancaster Witchery Ltd. or other suppliers and third parties. Unauthorised use of the Contents including the copying, production, storage, modification, distribution, downloading, public display, reproduction or republication without the prior written consent of Lancaster Witchery Ltd. or, where applicable, the respective copyright owner(s) is prohibited. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
In order to use our website and/or receive our services, you must be at least the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Press, media, students or bloggers are welcome to email info@lancasterwitchery to discuss use of our copyrighted media assets.
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Prices, Payments and Availability
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Payment is accepted by Visa, MasterCard, Maestro, Delta and Visa Debit. Goods will not be despatched without prior payment in full.
Prices quoted are in British Sterling only and include VAT and are stipulated at the time of ordering. Shipping costs will be added to the cart at time of ordering. Full details of shipping costs can be found below.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
We reserve the right to change prices at any time. We reserve the right to discontinue a product at our sole discretion without prior notice. Should you be charged inaccurately, we will refund or request the difference within 48 hours.
Customs and taxes for sales outside of the United Kingdom are the sole responsibility of The Purchaser.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We accept all major debit and credit cards through this method.
All products are subject to availability.
A sale is only confirmed and guaranteed once payment has been made and authorised. An item placed in the basket does not constitute a sale or guaranteed availability.
All orders placed via this website are subject to the Terms and Conditions, including our Cookies Policy, Privacy Policy, Payment and Shipping and Returns Policy.
Once we have received your order, we will confirm details of your order via the email address supplied when placing your order. We can’t guarantee that all ordered goods are available at all times. If a product is unavailable we will issue a credit within 48 hours. This does not affect pre-orders from our site, where we will despatch as near as possible to the quoted date.
Product Specification and Descriptions
The Lancaster Witchery Ltd. endeavours to ensure that the specifications, descriptions and dimensions which it provides are as accurate as possible, given the handmade nature and therefore significant range of variances in our products. But we reserve the right to alter specifications and descriptions without notice. Each of our products is handmade and is subject to variance in pattern, colour, porosity, hue, distribution of colour and in some cases dimensions. Each description and visual representation in our shop gives an ‘idea’ of the product. Lighting conditions and monitor settings can also affect the appearance of the colour and detail of our products. By ordering you agree to accept variances in our product from the representative image on our shop page. However, this also means that every product is unique, and, in our opinion, this adds to their desirability. If you are not 100% satisfied with your order please contact us on info@lancasterwitchery.com and we will try and solve the problem.
Privacy
We are committed to protecting customer information. We will only use the information that we collect from you about you lawfully (in accordance with the Data Protection Act 1998).
Your information is used to process your order and to make sure delivery goes as well as possible. This may include passing your details to delivery companies.
The type of information we will collect about you includes:
Your name
address
phone number
e-mail address
payment and order information
Please review our Privacy Policy
We also use details supplied to deal with issues with orders. We may use mailing list details to make you aware of offers, products and services which may be of interest to the customer.
Your submission of personal information is subject to our Privacy Policy.
Third Party Links
We are not responsible for the contents of any off-site pages or any other sites linked to this Site. By linking to any other off-site pages or other sites you do so at your own risk. This website and our associated social media may contain links to other websites operated by third parties. We do not control these websites and are not responsible for their content. We have no liability for any third party materials or websites. We are not responsible or liable for any losses, damage or consequential losses as a result of any transactions or interactions with any third party websites.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Lancaster Witchery Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, loss of goodwill, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Or arising out of or relating to the inability to use the service.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
To the maximum extent permitted by applicable law, The Lancaster Witchery Ltd. assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
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Consumer Rights
As a consumer you may cancel at any time within seven working days of receipt of the products. To cancel a you must inform us by email. You must arrange to have the product delivered back to us as new, packaged and in a saleable condition at your own cost. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply you may have a right of action against you for compensation. This does not affect you statutory rights as a consumer.
Law and Jurisdiction
Any dispute or claim arising out of or in connection with contracts for the purchase of products through our site or their subject matter is subject to English Law. Any dispute or claim arising out of or in connection with such contracts or their formation will be subject to the jurisdiction of the courts of England and Wales.
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms and Conditions of Use and Service shall not constitute a waiver of such right or provision.
These Terms and Conditions of use and service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and governs your use of the Site and Service, superseding any other agreements, communications and proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
Privacy
Please review our full Privacy Policy as detailed on this website.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such “form to email” processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted or addressing any concerns that may arise. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you, the consumer, have previously purchased from, or enquired about purchasing from, the company, a product or service that the email newsletter relates to. This is not an entire list of your user rights in regard to receiving email marketing material.
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External Links
Our website or social media may contain links to other websites or social media of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website or social media platforms. Equally this is true of any urls or links that you may use from other websites that link to us. Therefore, we cannot be responsible for the safety of any site or the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies unique to each social media platform
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links In Social Media
This website and its owners through their social media platform accounts may share web links. We cannot take any responsibility for shortened urls.
Email Communications
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Contact:
All enquiries should be directed to info@lancasterwitchery.com